Q&A

Are Ilvara pieces authentic and made with fine materials?
Absolutely. We curate every creation with an emphasis on superior artistry and enduring quality. Specifics regarding base metals, precious coatings, and gemstones are unique to every item and are displayed on the respective product page. We suggest reviewing the item details for the precise composition of your selection.
 
How should I maintain the beauty of my pieces?
To preserve luster, keep jewelry away from moisture, scents, and skin creams. We recommend storing designs individually in their original presentation box or a velvet pouch to avoid abrasions. For cleaning, use only a dry, delicate cloth to gently polish the surface.
 
In what way can I monitor my delivery?
As soon as your package departs, a shipping confirmation featuring a tracking number will be sent to your inbox. Alternatively, you may inquire about your shipment by emailing helpilvara@outlook.com with your specific order reference number.
 
What are the estimated delivery times?
Shipments within the United States generally reach their destination in 3–7 business days. Deliveries to Europe and other global regions typically arrive within 8–15 business days. Please refer to our extensive [Shipping & Returns Policy] for comprehensive information.
 
Which forms of payment are permitted?
We welcome all leading credit and debit provider cards, in addition to digital wallets such as [PayPal / Apple Pay / etc.].
 
Is there a policy for returns or exchanges?
Yes. Residents of the EU possess a statutory 14-day right of withdrawal from the date of receipt. For all other locations, unused items may be returned within a 14-day window. Please consult our [Shipping & Returns Policy] to view the full return procedure.
 
Do you provide international shipping?
We currently facilitate delivery to the United States and various European nations. Should your specific region be unavailable during the checkout process, please reach out to us to discuss shipping possibilities.
 
Am I responsible for import duties?
Orders sent internationally may attract local customs fees or import levies upon entry. These charges are determined by local authorities and remain the responsibility of the recipient; they are not integrated into our retail prices.